Faster, smarter chat experiences with conversational workflows

We introduced WorkflowAgent, which powers chat-like workflows that decide when to answer from conversation history and when to execute workflow steps. This reduces latency and cost for routine questions while still enabling full automation when needed. Teams can deliver more natural conversational experiences without restructuring existing workflows.

Details

Automatically chooses between responding from history and orchestrating workflow steps
Preserves context across turns for consistent answers
Works with existing tools and workflows; no migration required

Who this is for: Product and platform teams building assistants, support workflows, and operations bots.